ITS exists to support the mission of Moody Global Ministries by effectively delivering excellent service and relevant technology to our users, striving to create an environment that enables them to best work and learn.
Unless otherwise noted, Moody's system availability is 24/7 with the exception of our two weekly maintenance windows1:
Mondays – Between12 am and 6 am Central Standard Time
Saturdays – Between 4 am and 10 am Central Standard Time
There WILL be times that we will be required to perform emergency maintenance outside of these two maintenance windows.
1ITS is required to update and maintain the technical infrastructure on a regular basis. From time to time, critical maintenance, such as urgent security patches may need to be performed within business hours which may impact service availability. In such situations, all attempts will be made to minimize the business impact.