ITS Team Descriptions

Information Technology Services works to support the mission of Moody Global Ministries by effectively delivering excellent service and relevant technology to our users, striving to create an environment that enables them to best work and learn.

Support Center

The Support Center serves as the first point of contact for anyone seeking services from ITS. The Support Center has two service desks on Chicago’s campus, located in the Sweeting Center (1st floor) and Crowell Hall (3rd floor). Technicians are available via walk-in, phone, or e-mail to provide technical support to customers. The Support Center offers services such as wireless support, student printing, basic hardware/software troubleshooting, and case creation for issues that need to be escalated to higher levels of support. The Sweeting Service Desk also offers other services including laminating, media duplication, and audio visual equipment for check out. Support Center technicians are also available on our Michigan and Spokane campuses to serve their unique needs.

Enterprise Infrastructure

The Enterprise Infrastructure Team maintains the foundation on which all technology at the Institute runs. We specifically manage the network, servers, and storage that allows staff and students to work and learn from virtually anywhere on or off campus.

Enterprise Applications

Application Development

The Application Development Team uses computer programming and design to create custom software solutions for Moody Global Ministries that meet customer needs, such as SHARE data entry software.

Application Support

The Application Support Team provides customers with assistance in using existing Moody installed computer software and applications, which will enable them to do their job better. Examples of this would be assistance with Campus Solutions and eBusiness suite.

Database Administration

The Database Administration Team provides Moody with the technical support relating to the upgrade and maintenance of our computer software and storage of all of our data.

Technology Services

Client Technology Services

The Client Technology Services team supports the computer hardware and software for Moody Global Ministries. This includes computer purchasing for new positions and replacements, as well as setup, troubleshooting, and maintenance of Moody’s fleet of computers.

Instructional Technology Services

Our Instructional Technology Services team supports faculty and students in the teaching/learning environment. This includes administrating education applications such as Blackboard. The team provides troubleshooting when needed on these applications, faculty training in education technologies, consulting with faculty to provide solutions to issues in the teaching-learning environment, and looking to new technology developments that could be implemented at Moody.

Media Services

The Media Services team provides support for live event technical and media production, including the audio/video (AV) for major events like Founder’s Week, Pastor’s Conference, and Candlelight Carols. The team handles all AV equipment purchase, installation, inventory, and repair. All audio visual equipment on all campuses is maintained by our media services team.

Other Areas

Records Management

Records Management manages the storage, retrieval, and destruction of paper records MBI business produces throughout the year. Records are stored both on and offsite. The length of time these records are kept is determined by working with department heads in conjunction with prevailing laws governing the types of records.

Training

The Training Coordinator provides various training opportunities to assist employees with increasing their technology skills in the use of supported desktop applications, including the Microsoft Office suite and Adobe applications. ITS also offers instructional design and customized training solutions to support departments as they adopt new technologies, upgrade, or change the use of current applications.

Project Management

The ITS Project Manager oversees and coordinates projects involving Moody wide enterprise and network systems, instructional technology, A/V systems, and multimedia productions, in addition to requests from the MBI community for new services or upgrades to an existing service. The manager maintains the Core Services Catalog, which describes the base technology services available to MBI from ITS, along with developing and documenting service level agreements (SLAs) between ITS and individual departments to deliver any additional services at an agreed upon level.

Information Security

Information Security serves to ensure our network and internet security. This is done through examining and pursuing cases of possible compromises and major breaches in security. They also maintain specific standards for credit card/ payment processing (PCI compliance), developing and implementing effective technology security policies, and educating all of Moody on security topics through reminders and staff training opportunities.

Operations

The ITS Operations team functions to serve all the other areas of the department through administrative support. This includes financial administration, coordination of department functions and meetings, maintaining employee paperwork, managing office space and supplies, administrative assistance for ITS leadership and part-time payroll and training.

Core Services

The ITS Core Services Catalog is a description of services available to Moody Global Ministries (MBI) by its internal technology provider, Information Technology Services (ITS). This constitutes the base service level agreement between the MBI community and ITS. ITS provides delivery and support of these services through specialist support teams and a central point of contact, the ITS Support Center.


ITS Core Services Catalog

ITS Core Services Catalog v3.pdf

Request Items

If you need to request items from ITS, please fill out the ITS Purchase Request Form online. 

ITS Purchase Request Form