Blackboard Access Issues

The issues listed below are the most common reasons that students can’t access Blackboard. Please work through these questions and answers; if you are still unable to access Blackboard or a course site that you should have, contact the ITS Support Center Desk at (312) 329-4067 or its@moody.edu


Problems Accessing Blackboard? 

There can be several reasons that you can’t log in to Blackboard:

Are You Using the Correct Username and Password?

Are you using your myMoody username and password? You’ll use these to access Blackboard as well as my.moody.edu. If you have used these credentials and still can’t access Blackboard, contact the ITS Support Center Desk at( 312) 329-4067 or its@moody.edu.

Are You New to Moody?

If you haven’t taken a course from Moody before, you don’t have a Blackboard account. An account will be created for you when you are added into your Blackboard course site, according to the following processes:

Online Students

  • Online students aren’t added to their Blackboard course sites until the Friday before classes start; your account will be created during this process. If you register for the course in myMoody after that Friday, please allow one business day after you register to be added to the Blackboard site for your course.
  • If you have an outstanding balance in your Moody account, you will not be added to the Blackboard site for your course. After your account is paid, please allow one business day to be added to the Blackboard site for your course.

On-Campus Students

  • If you are a new student who has registered for classes, be patient; you will get Blackboard access soon.

Can’t See Your Course in “My Courses”? 

Online Students

  • Online students aren’t added to their Blackboard course sites until the Friday before classes start. If you register for the course in myMoody after that Friday, please allow one business day after you register for your Blackboard enrollment to occur.
  • If you have an outstanding balance in your Moody account, you will not be added to the Blackboard site for your course. After your account is paid, please allow one business day to be added to the Blackboard site for your course.

On-Campus Students

  • Make sure that your instructor is using Blackboard because not all instructors do.
  • If you registered late for the course in myMoody, you will need to wait one business day after you registered to gain access to Blackboard.

For New Spokane Students 

If you have been admitted to the Spokane campus, you have been e-mailed a generic username and password for the “MBI – Spokane Students” site in Blackboard from the Spokane Student Services Department. The login information was e-mailed to the address originally listed on your application. You will use the generic login until your personal Blackboard account has been populated with the “MBI – Spokane Students” course (end of July/beginning of August).