ITS offers full support to Institute-owned computers and devices. When a computer is being serviced, ITS will seek to provide a temporary work-around so that work is not stopped. For hardware/software acquistion, please fill out the ITS Purchase Request Form.

ITS support of personal devices is limited to the following:

• Accessing e-mail and calendars
• Installing the VDI View Client

Training Procedures

ITS provides training in various areas to develop technical skills needed for business responsibilities and professional development. Training includes the use of software applications such as Adobe and Microsoft Office.

Training Methods Include: One-on-One, Departmental, Groups, Face-to-Face, Webinar, Lunch & Learn, and Workshops. 

To submit a training inquiry, contact the ITS Support Center, ext. 4001 or e-mail its@moody.edu.

Panopto is a tool for recording, streaming, and storing video. The specific usage of Panopto is for creating training videos and videos for use in courses. To learn more, view the 90-second video below:

What Is Panopto?

Panopto Help Sheets

ITS has equipment available for general classroom use, PCMs and other Moody business. Equipment is available either by walk-in or reservation and may include a fee for usage. Equipment is not available for employee personal use (home or ministry).

Available by Walk-In

The following equipment is available for checkout from the ITS Service Desk on a walk-in basis, pending availability. Reservations are not available for this equipment, and rental costs do not apply. Duration of checkout varies between equipment types. Equipment may vary per campus.

• External optical drives (disc readers)
• Firewire/USB cables
• Headphones
• Display adapters
• Notebook computers (for education use only)
• PowerPoint remotes

Available by Reservation Only

All equipment not listed above must be reserved by 3:00pm the day prior to pick up by submitting the Audio-Visual Request Form. 

To submit a new A/V Event Equipment Request, you will be required to sign into the myMoody portal and find the A/V Event Equipment Request form here:

Students and Faculty can find it under the Technology Assistance section of their respective tabs.

Staff can find the form under the Quicklinks section.

Some equipment may be subject to a consummable charge for things such as projector bulbs. Contact the ITS Service Desk to learn what equipment is available for a reservation and information regarding consummable charges that may apply.

PLEASE NOTE: Scheduling the rooms does not schedule a technician for the meeting. If you would like a technician to be on-site for the start of your meeting, please submit an Audio/Visual Request (labor charges will be applied to your cost center).

Rooms Scheduled through Outlook

• Chapman 2 South Conference Room
• Chapman 3 North and South Conference Rooms
• Crowell 3 ITS Conference Room 
• Crowell 9 Conference Room 919
• Getz Conference Room
• Sweeting 210 Conference Room
• Whaley Conference Room
• Spokane Aviation (AT Classroom 202)  -   LifeSize Express 220
• Spokane Aviation (Jim Conrad’s Office) - LifeSize Icon 400
• Spokane Aviation (AMT Classroom 206) - LifeSize Express 220
• Michigan Conference Room
• Michigan Chapel
• Michigan Portable System Available 

Astra Schedule is the room scheduling system for all Education rooms on the Chicago campus. Astra is used to reserve classrooms, conference rooms and other spaces from one centralized reservation system. Access Astra by:

• Going to my.moody.edu, navigating to the "Staff" tab and clicking on the "Astra Scheduler" Quick Link.
• OR opening a web browser, and typing rooms.moody.edu into the address bar.

For more information on using Astra Scheduler, contact the ITS Support Center at (312) 329-4001 or email its@moody.edu.